Elite Havens - Concierge

Concierge Experience

A stay at an elite haven gives you access to our Elite Concierge Services, which can elevate your holiday experience to another level. Start your vacation VIP-style by applying for assisted arrival services. Skip the lines and be whisked through immigration, baggage collection and customs, so that your fabulous vacation can start asap. Leave your itinerary planning to us, rest assured that you are in capable hands. Ask the Concierge to arrange for a private barbecue experience on the soft sands of the beach in front of your luxury villa. End your evening cocktail in hand, sitting around a bonfire and retelling stories to your friends and family. If you prefer something more hands-on, the Elite Concierge can arrange for a cooking class in your villa, where a professional chef will teach you the secrets behind some of Indonesia`s famous dishes.

For those who prefer to spend a day on the greens, Sire Beach Golf Club sits on a gorgeous beach, offering a 18-hole championship course cleverly designed to respect the natural contours of the land, guaranteeing a challenging, world-class game for every golfer. The Concierge team can organise tee off times, rental equipment and transport. A day of outdoor fun for the entire family can be planned by visiting Sendang Gile and Tiu Kelep Waterfalls, replete with an indulgent picnic lunch.

An island adventure is incomplete without water fun and nearby Gili Islands` clear blue waters make the area a favourite with the deep sea diving set. First-time divers can take a PADI course or the Concierge can arrange for a tailor-made aqua expedition for experienced divers. Besides turtles, Lombok`s warm, clear waters are a playground for quirky creatures like Pygmy Seahorses, Coconut Octopus and Scorpion Leaf Fish. Go on a glass-bottomed boat tour, to some of the clearest snorkelling sites around. Prefer to stay dry? How about cruising the waters on luxury charter instead? Sip on a beverage, paddle, swim, snorkel or kayak, before you stop at Gili Meno for a fabulous lazy lunch.

The Elite Concierge will be happy to offer restaurant recommendations and even make reservations for you, so you can sample Lombok`s delicious fare and experience the island`s nightlife. But with an array of in-villa experiences to choose from, you may prefer to just kick back and spend time in your luxurious villa. Get a spa treatment besides the pool, a mani-pedi or a private yoga lesson with a qualified instructor. Pre-arrival requests for gourmet hampers can ensure that the villa is stocked with your favourite foods and wine, when you check in. Special occasions can be celebrated with aplomb, complete with cakes, entertainment and even live music, if you so prefer. No ask is too big for the Elite Concierge.

Guest Experiences

  • February 23rd, 2020 - February 25th, 2020

    Amazing stay at Selong Selo! Everything was great, the villa ,the restaurant, the view and the staff incredibly friendly and attentive. I definitely recommend this place for resting vacations.

    Paul & Anne, Indonesia
  • February 20th, 2020 - February 25th, 2020 Selong Selo - 1C Villa Capri (3BR)

    Incredible staff, incredible breakfast and food, incredible villas, incredible view.

    Jessica F, Sweden
  • February 18th, 2020 - February 22nd, 2020

    Beautiful views and even more wonderful staff. We enjoyed our honeymoon at this very romantic beach. The shuttles, food and accommodations were beyond our expectations. We will tell friends and family about our fantastic stay here in Lombok

    Garrett W, United Kingdom
  • February 7th, 2020 - February 9th, 2020

    We enjoyed our stay so much, definitely will advise the relatives to see this wonderful view here.

    Daniel M, Indonesia
  • February 7th, 2020 - February 9th, 2020

    Everything was so amazing, good review for anybody who wanna stay here.

    Kamal T, Singapore
  • February 4th, 2020 - February 10th, 2020 Selong Selo - 1A Villa Viento (2BR)

    Reception Staff were so helpful and friendly to us with every query and request. All staff have been amazing, they have welcomed us with smiling face everyday and always made sure we were served and happy. When not serving they were always keeping busy, preparing and tidying the bar and restaurant. The staff and room service was amazing. Our room was always so well made and clean each day and staff were always so respectful and friendly when we saw them in the room. Our room was unbelievably beautiful - it made our honeymoon!! The rooms are so spacious, stylish ,clean and the view is amazing! We had tea every evening and a swim in the beautiful pool and it was so beautiful. Bed was very comfortable ,fan or Aircon work really well. Two toilets and shower water pressure was great! Slippers, beach towels, robes, a safe - Everything you need!! They also made a happy honeymoon swan decoration on bed which was so sweet!!! Food - the menu is really good!

    Matt G, Australia
  • February 4th, 2020 - February 10th, 2020 Selong Selo - 1A Villa Viento (2BR)

    Reception Staff were so helpful and friendly to us with every query and request. All staff have been amazing, they have welcomed us with smiling face everyday and always made sure we were served and happy. When not serving they were always keeping busy, preparing and tidying the bar and restaurant. The staff and room service was amazing. Our room was always so well made and clean each day and staff were always so respectful and friendly when we saw them in the room. Our room was unbelievably beautiful - it made our honeymoon!! The rooms are so spacious, stylish ,clean and the view is amazing! We had tea every evening and a swim in the beautiful pool and it was so beautiful. Bed was very comfortable ,fan or Aircon work really well. Two toilets and shower water pressure was great! Slippers, beach towels, robes, a safe - Everything you need!! They also made a happy honeymoon swan decoration on bed which was so sweet!!! Food - the menu is really good!

    Matt G, Australia
  • January 28th, 2020 - February 3rd, 2020 Selong Selo - 1A Villa Viento (2BR)

    Resort was excellent, staff was helpful. Thank you for everyone who make our stay good arrangement. Love you.

    Yang W, China
  • January 28th, 2020 - February 3rd, 2020 Selong Selo - 1A Villa Viento (2BR)

    Resort was excellent, staff was helpful. Thank you for everyone who make our stay good arrangement. Love you.

    Yang W, China
  • January 24th, 2020 - January 26th, 2020 Selong Selo - 1A Villa Viento (2BR)

    No words can describe how wonderful our stay was. The reception was so amazing,and all the staff as well. The butler phone is my favorite, this is amazing. You ask for a driver and the butler reply will be there in 5 mins and guess it come in 5 minutes. We enjoyed our stay so much.

    Blue M, Vietnam
  • January 24th, 2020 - January 26th, 2020 Selong Selo - 1A Villa Viento (2BR)

    No words can describe how wonderful our stay was. The reception was so amazing,and all the staff as well. The butler phone is my favorite, this is amazing. You ask for a driver and the butler reply will be there in 5 mins and guess it come in 5 minutes. We enjoyed our stay so much.

    Blue M, Vietnam
  • January 7th, 2020 - January 10th, 2020

    We had an amazing stay - lovely service and staff. Will come back for sure.

    Andrew A, Australia
  • January 5th, 2020 - January 9th, 2020 Selong Selo - 10E Villa Samsara (5BR)

    As always its great to stay in Selong Selo and relax and rejuvinated. Great to see how nice the development is coming along.

    Jiska P, Singapore
  • January 4th, 2020 - January 6th, 2020 Selong Selo - 5B-2 Villa Walet (Studio)

    Excellent. Best privacy villa in Lombok. Really nice decoration.

    Handoko H, Indonesia
  • December 28th, 2019 - January 1st, 2020 Selong Selo - 5B-2 Villa Walet (Studio)

    The villa is stunning and indeed best place to stay. The view is spectacular. The food at AURA was great.

    Wiwik W, Indonesia
  • December 23rd, 2019 - December 24th, 2019

    Amazing view, nice villa, friendly staff. Beautiful place - very peaceful and near by the beach. Food is excellent.

    Sandro C, Singapore
  • December 23rd, 2019 - December 24th, 2019 Selong Selo - 9B-2 Villa Manju (1BR)

    Selong Selo is AMAZING .The whatsapp group is an extremely useful tool in ordering lifts, food, and just about anything else you can wait food has also been excellent. Our lasting mercy will be of the view and the welcoming smiles of all of the staff

    Rosanna Marie W, Hong Kong
  • December 22nd, 2019 - December 28th, 2019

    Splendid view, helpful staff and delicious curry. We had a lovely Christmas here at Selong Selo. We feel relaxed and ready for a brand new year.

    Cheng L, Hong Kong
  • December 21st, 2019 - December 24th, 2019 Selong Selo - 5B-2 Villa Walet (Studio)

    Its been nice staying at Selong Selo. Great villa staff, great atmosphere in general, loved everything about the villa. Thanks.

    John Patrick S, Indonesia
  • December 13th, 2019 - December 18th, 2019

    We had a lovely stay at Selong selo. The staff were warm, attentive, and very helpful. Our villa was gorgeous and the view was amazing! We look forward to coming back once everything is completed.

    James, Australia
  • December 9th, 2019 - December 12th, 2019

    Great holiday, beautiful people and a view we wont forget.

    Joscha K, Indonesia
  • December 7th, 2019 - December 12th, 2019

    Fantastic Time, It was wonderful in every way. Out of this world, every attention to details, loved it. Thank you

    Martin Cutts, Germany
  • December 4th, 2019 - December 6th, 2019

    The villa itself was amazing. We called them late at night for the pool light to be fixed and they were still available. The villa itself is perfect. We enjoyed our stay. Thank you

    Tahnee B, France
  • December 2nd, 2019 - December 9th, 2019 Selong Selo - 5B-2 Villa Walet (Studio)

    We have enjoyed our stay in Selong Selo. All of the staff have been friendly and helpful. The villa has been kept spotlessly clean. The whatsapp group is an extremely useful tool in ordering lifts, food, and just about anything else you want. Food has also been excellent. Our lasting memory will be of the view and the welcoming smiles of all the staff.

    Rosanna Reynard, Australia
  • November 20th, 2019 - November 22nd, 2019 Selong Selo - 1C Villa Capri (3BR)

    Awesome view, amazing staff, excellent facilities - definitely will come back with group of friends next time. Learn to surf here!

    Yang Y, Hong Kong
  • November 7th, 2019 - November 9th, 2019

    We have fully enjoyed our stay in Selong Selo. All of the staff have been friendly and helpful. The villa has been kept spotlessly clean. The Whatsapp group is an extremely useful tool in ordering lifts, food, and just about anything else you can. Food has also been excellent. Our lasting mercy will be for the view and the welcoming smiles of all of the staff.

    Secret E, Germany
  • November 4th, 2019 - November 7th, 2019 Selong Selo - 9B-2 Villa Manju (1BR)

    Stunning view, wonderful villas! What a way to discover Lombok. We will be back for sure. Thank you all.

    Nicole S, Indonesia
  • October 27th, 2019 - November 3rd, 2019

    My mum and I could not have asked for a more beautiful place to get away and relax from Melbourne. Everything was perfect - the view, the villa and fabulous staff. Thank you for having us and hopefully see you again one day again.

    Catherine and Fiona, Australia
  • October 21st, 2019 - October 25th, 2019 Selong Selo - 1C Villa Capri (3BR)

    Amazing holiday at Selong Selo. The staff and their attitude - always ready to help. The views, snorkeling trip, Whats-app service - very effective. Beautiful villa. Looking forward to a more extensive food menu but overall one of the most amazing holidays in a very special location.

    Borja B, Singapore
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