Elite Havens - Concierge

Concierge Experience

A stay at an elite haven gives you access to our Elite Concierge Services, which can elevate your holiday experience to another level. Start your vacation VIP-style by applying for assisted arrival services. Skip the lines and be whisked through immigration, baggage collection and customs, so that your fabulous vacation can start asap. Leave your itinerary planning to us, rest assured that you are in capable hands. Ask the Concierge to arrange for a private barbecue experience on the soft sands of the beach in front of your luxury villa. End your evening cocktail in hand, sitting around a bonfire and retelling stories to your friends and family. If you prefer something more hands-on, the Elite Concierge can arrange for a cooking class in your villa, where a professional chef will teach you the secrets behind some of Indonesia`s famous dishes.

For those who prefer to spend a day on the greens, Sire Beach Golf Club sits on a gorgeous beach, offering a 18-hole championship course cleverly designed to respect the natural contours of the land, guaranteeing a challenging, world-class game for every golfer. The Concierge team can organise tee off times, rental equipment and transport. A day of outdoor fun for the entire family can be planned by visiting Sendang Gile and Tiu Kelep Waterfalls, replete with an indulgent picnic lunch.

An island adventure is incomplete without water fun and nearby Gili Islands` clear blue waters make the area a favourite with the deep sea diving set. First-time divers can take a PADI course or the Concierge can arrange for a tailor-made aqua expedition for experienced divers. Besides turtles, Lombok`s warm, clear waters are a playground for quirky creatures like Pygmy Seahorses, Coconut Octopus and Scorpion Leaf Fish. Go on a glass-bottomed boat tour, to some of the clearest snorkelling sites around. Prefer to stay dry? How about cruising the waters on luxury charter instead? Sip on a beverage, paddle, swim, snorkel or kayak, before you stop at Gili Meno for a fabulous lazy lunch.

The Elite Concierge will be happy to offer restaurant recommendations and even make reservations for you, so you can sample Lombok`s delicious fare and experience the island`s nightlife. But with an array of in-villa experiences to choose from, you may prefer to just kick back and spend time in your luxurious villa. Get a spa treatment besides the pool, a mani-pedi or a private yoga lesson with a qualified instructor. Pre-arrival requests for gourmet hampers can ensure that the villa is stocked with your favourite foods and wine, when you check in. Special occasions can be celebrated with aplomb, complete with cakes, entertainment and even live music, if you so prefer. No ask is too big for the Elite Concierge.

Guest Experiences

  • February 20th, 2020 - February 25th, 2020 | three bedroom villa

    Incredible staff, incredible breakfast and food, incredible villas, incredible view.

    Jessica F, Sweden
  • February 4th, 2020 - February 10th, 2020 | two bedroom villa

    Reception Staff were so helpful and friendly to us with every query and request. All staff have been amazing, they have welcomed us with smiling face everyday and always made sure we were served and happy. When not serving they were always keeping busy, preparing and tidying the bar and restaurant. The staff and room service was amazing. Our room was always so well made and clean each day and staff were always so respectful and friendly when we saw them in the room. Our room was unbelievably beautiful - it made our honeymoon!! The rooms are so spacious, stylish ,clean and the view is amazing! We had tea every evening and a swim in the beautiful pool and it was so beautiful. Bed was very comfortable ,fan or Aircon work really well. Two toilets and shower water pressure was great! Slippers, beach towels, robes, a safe - Everything you need!! They also made a happy honeymoon swan decoration on bed which was so sweet!!! Food - the menu is really good!

    Matt G, Australia
  • January 28th, 2020 - February 3rd, 2020 | two bedroom villa

    Resort was excellent, staff was helpful. Thank you for everyone who make our stay good arrangement. Love you.

    Yang W, China
  • January 24th, 2020 - January 26th, 2020 | two bedroom villa

    No words can describe how wonderful our stay was. The reception was so amazing,and all the staff as well. The butler phone is my favorite, this is amazing. You ask for a driver and the butler reply will be there in 5 mins and guess it come in 5 minutes. We enjoyed our stay so much.

    Blue M, Vietnam
  • January 5th, 2020 - January 9th, 2020 | five bedroom villa

    As always its great to stay in Selong Selo and relax and rejuvinated. Great to see how nice the development is coming along.

    Jiska P, Singapore
  • January 4th, 2020 - January 6th, 2020 | one bedroom villa

    Excellent. Best privacy villa in Lombok. Really nice decoration.

    Handoko H, Indonesia
  • December 28th, 2019 - January 1st, 2020 | one bedroom villa

    The villa is stunning and indeed best place to stay. The view is spectacular. The food at AURA was great.

    Wiwik W, Indonesia
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